FAQ

Q1. Is sample free or refundable?

A: Actually, it depends on the products. For low-value (under $20) products, we will provide free samples, freight collect. But for some high-value samples, it needs sample cost and freight cost. Please confirm that all sample cost can be refunded after order placed.

Q2. What about the lead time?

A:Sample needs 3-5 days, mass production time usually needs 30-35 days depend on different order quantities. In peak season, lead time can be 40-50 days.

Q3. Can MOQ be smaller?

A: Yes and you can mixed variety of models together as long as the container is full or LCL shipment is more than 5cbm. 

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

Q5. How do you handle with quality problems?

A: We have 18 years’ experience and prefessional quality control team. And we could confirm with our factory, our shipping agent to be accountable for every problem to protect your profits and rights. 

Q6. What is your terms of payment?

A: By TT 30% of total amount as advance payment within 2 days after PI date, by TT 70% of total amount as balance within 2 days after the seller shows copy of B/L via mail. 
By TT 30% of total amount as advance payment within 2 days after PI date, by LC 70% of total amount as balance.

Q7: Which is packaging types?

A: We packed with carton or as customer’s request.• Each basket is packed in a polybag.
• All outer carton is 3ply to 5ply standard export carton as usual.

Q8: Can we visit your manufacturing site/factory?

A: Of course. You are more than welcome to visit us at anytime, however, we do ask that you call or email in advance to arrange a visit beforehand.

HANDITEX HANDICRAFT EXPORT COMPANY LIMITED

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